Software that works the way MSPs do
Our products are affordable, configurable, and designed to integrate into your existing operational workflow — backed by custom consulting to get you up and running fast.
Synchronize365
Synchronize365 performs eBonding — the automated, bi-directional integration of your customers’ ITSM ticketing systems with your MSP ticketing platform. Customers create incidents and service requests in the system they already use, and those tickets flow straight into yours. No re-keying, no portal logins, no calls to the service desk.
- Bi-directional sync keeps both ticketing systems in step automatically
- Customers keep their existing system and process — only MSP-related tickets are routed to you
- Works in both directions, including tickets the MSP originates from monitoring alerts
- Create, view, and update incidents and service requests, plus full attachment management
- Secure REST API with bearer-token authentication over SSL
From customer ticket to MSP resolution — automatically
Connect
The customer’s ticketing system sends new incidents and requests to Synchronize365 over a documented, secure REST API pathway.
Map & translate
Configurable rules translate each ticket into a standard ticket in your MSP system — including categories and assignment groups, tailored per customer.
Stay in sync
As either side updates a ticket, status and details flow back automatically, so both systems always reflect the current state.
Connects the ticketing systems you already run
Synchronize365 supports API-based integration with many vendors on both the customer and MSP side, chosen for the richest, most reliable exchange of ticket detail.
CMDB-360
A multi-tenant IT asset discovery and configuration management platform built specifically for Managed Service Providers. CMDB-360 gives you a single, accurate view of your clients’ environments and the automation to keep it current.
- Automated discovery across multi-tenant client environments
- Satellite / Base Station architecture for distributed reach
- Deployable on OCI, AWS, Azure & Google Cloud marketplaces
- Integrates with ticketing and ITSM workflows
A growing product line
We expand thoughtfully, guided by the real operational needs of the MSPs we work with.
Device Management
Mobile and endpoint device management tooling that folds into your existing workflows.
Deeper Integrations
Expanded connectors linking discovery, your CMDB, and the ITSM systems you already use.
Your idea here
Working with us on a custom need? It may become the next product in the lineup.